Retention Strategy

The "Renewal Defender" Workflow

Stop the "Silent Churn". Automate your renewal outreach, protect your book of business, and find cross-sell opportunities—all without lifting a finger.

Protect My Book

Manual Renewals are a Silent Profit Killer

When you or your staff are too busy to reach out proactively, clients feel neglected. They shop around. And you lose the book you worked so hard to build.

"Most agencies lose 8-12% of their book every year simply because they didn't have time to call the client before the renewal hit."

Hours Saved / Week

For producers & AMs

10-15h

Retention Rate

Proactive service locks in clients

+12%

Cross-Sell Op

Higher response to renewal emails

3.5x

The Automated Retention Loop

The 60-Day Trigger

Our system monitors your AMS360, Applied Epic, or HawkSoft for policies expiring in 60 days. This is the 'Golden Window' for retention.

1

Personalized AI Outreach

The AI sends a multi-channel message (SMS & Email): 'Hi [Name], I'm reviewing your renewal. Do you want me to re-shop this for you?'.

2

Automated Data Collection

If the client says 'Yes', the AI collects updated info (new drivers, address changes) via a simple text link.

3

Producer Notification

Once all data is collected, the system notifies your team to run the final quote. No chasing, just closing.

4
"

Zentrixsoft built our Renewal Defender in less than 2 weeks. In the first 30 days, we successfully 'saved' 18 policies that were otherwise shopping elsewhere.

— Independent Agency Owner, Florida

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+92 333 4814702

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